Citizen Centred Government Services

“People expect government services to be simple and easy to use“. This quote by Canadian Digital Service struck a chord while preparing a feedback document for Pakistan Tehreek-e-Insaf’s (PTI – leading coalition government party) Digital Policy. If you haven’t read through my first post (link), i would recommend doing so. Before getting to the main proposition: “Why citizen centeredContinue reading “Citizen Centred Government Services”